Support

Game-day support, every day.

When the system goes on the field, you don't have time to file a ticket and wait. Here's how to reach us — fast.

Phone

918-777-3794

Live during business hours · in-season escalation 7 days a week

support@sidelinescout.com

Response within 4 business hours for non-urgent issues

Freshdesk Portal

Open a ticket

Knowledge base, ticket history, and self-service guides

Game-Day Emergency

918-777-3794

System down on game day? Call. Don't email.

Before you call

Have these handy — it gets you to a fix faster:

Program name and license / serial number.
Which product you’re running (SideLine Live, Scout 360, PoolSide, etc.).
What you were doing when the issue happened.
Any error messages — exact wording or a photo.
Network setup (Wi-Fi router model, switches, anything unusual).

Self-service resources

Freshdesk knowledge base — setup guides, troubleshooting, and how-to videos.
Service Level Agreement — response targets and warranty terms.
Coach Portal — license, billing, and team management.

Training & onboarding

Every new program gets walked through their first setup with a real person. To schedule onboarding or refresher training, email training@sidelinescout.com.